your service goals.
We'll help you achieve
Our service means that you can outsource your multi - channel customer service process without compromising on quality and the customer experience. Our team routinely score equivalent and often better customer satisfaction rating at a fraction of the cost for a UK based agent.
Fully integrated and ready to go
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Outsourcing that actually
works for your business.
Under any cost benefit analysis South Africa isn't as cheap as India or the East, but those destinations fail to offer the communication skills and cultural alignment that we can. So if cost is your only goal, then definitely go east, but if your focus is the customer, come to the south, come to South Africa.
Work with a quality focused
outsourcing partner.
Our culture is based on systems that put the customer at the centre, from personality, communications and typing skills assesments in recruitment, to a feedback centred coaching culture that empowers frontline staff to execute decisions where they centre the customer.
